customer satisfaction - Page 1

Items Tagged with 'customer satisfaction'

ARTICLES

Project Management or Project Mayhem? How to Fix Job Handoff Chaos

John Arnold, security operations manager at ATS Integrated Solutions

December 4, 2025

Strong communication and accountability between sales, operations and service can turn handoff headaches into profitable, repeatable success.

Interface Systems Achieves “Excellent” Net Promoter Score

SDM Editors

May 15, 2025

The score is more than double the 2024 industry average of 24.8, based on ratings from 354 organizations across 22 sectors.

Why & How to Give Your Company a ‘Raise’ With RMR Revenue

October 12, 2022

There has been a decided push in both technology and interest — from both security integrators and customers — on the cloud-based services that bring recurring monthly revenue.

Universal Focus from Central Stations on Keeping Dealers' Customer Happy

Central stations play a key role in vetting and making new technologies ready for dealers as the market moves.

Heather Klotz-Young

August 1, 2013

Central stations play a key role in vetting and making new technologies ready for dealers as the market moves. They play an even greater role in keeping dealers’ customers happy.

HID Grows in Latin America

HID Global has expanded its Latin American presence.

April 18, 2013

HID Global, Irvine, Calif., a worldwide provider of secure identity solutions, expanded its Latin America presence.

Goldmine of Intelligence

Mining your front line — your staff — can help you achieve measurable bottom-line improvements.

September 12, 2011

Most companies conduct customer satisfaction surveys and some survey employees about human resources issues and conditions. But few engage employees in surveys that can lead to significant boosts in corporate performance.

In this webinar, SDM will explore how companies are expanding their fire offerings, increasing recurring revenue, and strengthening customer relationships. Discover practical insights to help position your company for success.