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SDM Editors' Podcast
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Advanced Security Systems, based out of California, is a family owned and operated security and alarm monitoring company that takes pride in its customer relationships. So when President and CEO Chuck Petrusha noticed customer service wasn’t where it should be, he enlisted the help of the Ritz-Carlton company to train his employees and redefine Advanced Security’s service values.
Convergint has made it its mission “to become the most equitable and inclusive global service provider by leveraging diverse talent and creating a culture where all colleagues can achieve their maximum potential.” SDM Senior Editor Rodney Bosch spoke with Convergint’s Yaruba Tate, vice president, Inclusion & Diversity (I&D), to learn about the integrator’s work to achieve its lofty goals. In a wide-ranging discussion, we explore how I&D helps serve clients, how these initiatives promote retention and recruiting, and much more, including best practices advice for small- and medium-sized businesses.
SDM Editor Karyn Hodgson spoke with three SDM 100 companies who achieved both double digit growth in RMR in 2021, and moved several spots up the 2022 SDM 100 rankings: Michael Hanlon, vice president of hosted and managed solutions, Allied Universal Technology Services, Santa Ana, Calif. (ranked No. 14); Tim Creenan, CEO of Amherst Alarm Inc., Amherst, N.Y. (ranked No. 51), and Jim Pinto, CEO of Key Security Designs Corp., Orinda, Calif., (ranked No. 89) spoke with SDM about their experiences, challenges and tips for future success in this exclusive podcast
According to the SDM Industry Forecast 2022 Study, two-thirds of respondents currently rely on recurring monthly revenue (RMR) to stabilize income, improve customer relationships, and increase business valuation. In this exclusive SDM podcast, sponsored by Netwatch, learn how integrators and dealers are growing their business’s RMR discover tips to help you reap the rewards of RMR at your own company.
Featured panelists are:
Bill Bozeman, president, Bozeman Strategic Solutions
Lawrence Coassin Jr., CEO, American Total Protection LLC
Jonathan Frase, president, Frase Protection Inc.
Chris Gilbert, president and founder, Security Pros LLC