Jeffrey Atkins, president of Rapid Response Monitoring Services, announced the promotion of Chad Wright, currently vice president of technical services, to chief technology officer. In his new role, Wright will oversee initiatives in information technology and software development and will plan the future of technical development at Rapid Response.

Wright joined Rapid Response in 2017 as vice president of technical services and was responsible for the management of the information technology, programming and project management teams. He managed the 99.999% uptime SLA across two data centers, and he led development for commercial applications, according to the announcement. He has held the position of CTO previously at MicroAutomation and at Salesblade.

Upon joining Rapid Response, Atkins explained, Wright almost immediately faced challenges. As Rapid’s headquarters and monitoring center expanded in Syracuse, N.Y., the COVID pandemic made evident the need for dispersed and remote work connections for non-monitoring personnel, and the need for a broader based operations team led to the development of the company’s new Henderson, Nev., facility.

Wright’s efforts in meeting these challenges, and many others, were critical in keeping the company in position to be highly competitive, particularly in what continues to be an uncertain economic environment, according to the announcement.

“There is no stronger or clearer indication of a company’s sophistication and competitive strength than the level of expertise exhibited by its employees," Atkins said. "I am confident that in his new role as Rapid Response CTO, Chad will provide and inspire the very highest level of excellence in supporting Rapid Response as a leader in this industry."