Paxton Access, a global provider of electronic IP access control, video surveillance and video intercom systems, continues to expand its U.S. team as growth in the business continues to accelerate.

Kim Manson has been added to the Paxton team in a newly created role as vice president, business operations. Her primary objective is to ensure that Paxton delivers on providing world class products and services to its U.S. customers and creating a world class working environment, according to an announcement. 

Manson’s direct areas of responsibility are U.S. factory operations, IT, facilities and human resources. She will work across the business in collaboration with the management team to ensure the company is delivering an end-to-end world class experience for its customers and employees, according to the announcement.

“Kim is an outstanding addition to our Paxton Inc. team, as she brings a dynamic blend of experience and what it takes to achieve success,” Paxton HR Director Nicola O’Donnell. “She brings a great skill set which will help us develop our team across IT, our factory operations, administration and facilities to achieve even greater success for the future.”

Brian Bonser has also joined the team at Paxton as director of customer support. He comes to Paxton with a proven track record of building and developing customer support teams for over 20 years. Most recently, he has held high level positions at a number of companies including AIG, Samsung and Asurion. 

World class customer support is key to Paxton’s long-term strategy and Bonser’s expertise in customer relationship management plays an integral part in that strategy as Paxton’s customer base continues to grow in the U.S., according to the announcement. 

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“We are delighted to welcome Brian to the team, with over 20 years of experience dedicated to delivering world class customer support for several blue-chip companies Brian’s pedigree is clear to see,” said Gareth O’Hara, Paxton, chief sales officer. “His philosophy and commitment to delivering the best-in-class customer experience possible is the perfect match with how Paxton endeavours to conduct our customer interactions. With Brian responsible for our U.S. Customer Support Operation, we are perfectly positioned to provide our customers with a world class experience.”