AtlasIED announced the appointment of Charlie Kowalczyk as director of support services. Kowalczyk steps into the role, currently held by Dick Snider, general manager of support services, who is retiring on June 1.

Snider has spent 16 years pioneering AtlasIED’s Platinum Assurance Plan and adding value with preventive maintenance, service, and extended warranty programs for the company's complex, mission-critical deployments across airports, hospitals, and transit hubs, the announcement states.

“I’ve seen AtlasIED Support Services through many stages,” said Snider. “The passion this company has for client support and system reliability is unparalleled, and I feel lucky to have worked with them for this long. I have no doubt that Charlie will bring a fresh perspective and energy to the role, and I look forward to ensuring a smooth and successful transition.”

Kowalczyk currently serves as AtlasIED’s domestic sales and operations manager, a position he has held for ten years. Kowalczyk’s experience at the company, knowledge of the complexities and critical nature of AtlasIED GLOBALCOM deployments, and established relationships with certified transportation resellers and transportation clients make him the ideal candidate to succeed Snider.

“After being a part of the AtlasIED family for 10 years, I’m honored to make the transition to Director of Support Services,” said Kowalczyk. “I’m passionate about providing the best possible customer experience, and I congratulate Dick on his many years of doing just that. I look forward to continuing his established legacy.”

Snider will continue with AtlasIED part-time as Kowalczyk steps into the new role to ensure a seamless transition and support contract administration.