COPS Monitoring promoted Dream Rovira to assistant site manager of its Lewisville operations department. The promotion recognizes Rovira’s strong leadership, outstanding communication skills and her proven ability to motivate and inspire others, qualities that have made her an essential part of the company’s success.

Since joining COPS more than three years ago, Rovira has advanced through key roles, including dispatcher, shift supervisor and shift manager. From the start, she has demonstrated a consistent commitment to excellence, earning recognition for her reliability, initiative and natural leadership.

Known for her collaborative approach and ability to bring people together, Rovira fosters an atmosphere of unity and professionalism that reflects COPS Monitoring’s culture. Her structured, methodical leadership style, combined with her focus on clear communication and accountability, has contributed to the continued strength of the Lewisville team.

In her new role, Rovira will lead the Lewisville office’s training program, focusing on developing dispatchers, mentoring shift managers and providing ongoing guidance that supports the continued excellence of the operations team. Working closely with the Lewisville site manager, she will ensure that every team member is fully equipped to deliver the exceptional service and reliability that define COPS Monitoring.

“Dream’s promotion is a direct reflection of her dedication and the leadership qualities she brings to our organization,” said Jim McMullen, president, COPS Monitoring. “Her ability to inspire confidence, promote teamwork and lead by example perfectly represents the values that define COPS. We are proud to see her continue to grow and contribute to the ongoing success of our Lewisville operations.”

When asked about her new role, Rovira shared, “I’m excited about this opportunity to use my skills and help develop the management team and dispatchers to be the best versions of themselves. I look forward to bringing new perspectives and ideas to our training program and continuing to build on our culture of growth and success.”