COPS Monitoring promoted Shannon Handy to site manager of New Jersey operations, recognizing her ten years of service, leadership growth and continued commitment to operational excellence.

Handy has spent her entire career at COPS Monitoring in the New Jersey monitoring center. She has progressed through multiple roles, including dispatcher, shift supervisor, shift manager, hiring agent, and, most recently, assistant site manager. Her advancement reflects a deep understanding of operations, a strong alignment with company culture and a consistent willingness to take on greater responsibility.

In her new role, Handy is responsible for the growth and success of the New Jersey operations department. Her areas of focus include staffing, quality performance across response and customer service, and identifying and developing future leaders within the organization. She reports directly to the vice president of operations and oversees two assistant site managers, an additional ten members of the New Jersey management team, and dozens of dispatchers. She will also lead initiatives focused on continuous improvement, operational efficiency and overall output.

“Shannon has consistently demonstrated a tenacious approach to her work and a clear understanding of what excellence looks like in a professional monitoring environment,” said Jim McMullen, president and chief operating officer, COPS Monitoring. “She has grown into a strong operational leader, is highly respected across the organization, and has earned the trust of both her peers and the leadership team.”

Handy’s leadership approach aligns closely with COPS Monitoring’s expectations as the company continues to pursue disciplined growth and ongoing performance improvement.

Handy said, “I’ve grown my entire career here in New Jersey, and I take a lot of pride in the people and the work that happens every day in this operation. My focus in this role is supporting our teams, maintaining the quality our customers expect and helping to develop future leaders who care just as much about doing things right.”

In conjunction with this announcement, Anthony Tabbita, an 18-year COPS veteran, has been appointed to the role of assistant site manager in the New Jersey operation.