A large North American utility is utilizing Acoem’s, a global company in advanced physical security solutions, ATD (Acoustic Threat Detection) Gunshot Detection system to protect critical infrastructure at multiple sites across country.

Over the past few years, utilities across the United States have faced a troubling trend: gunfire directed at electrical substations and other energy assets. Whether the intent is vandalism, sabotage or reckless target practice, the results are the same.

Before implementing a new solution, the utility needed to reassess how its security technologies worked together. Traditional security cameras were excellent for documenting clearly visible problems, but they could not reliably detect something as small as a bullet hole in a damaged transformer, leaving a critical awareness gap. The company’s challenge was not only detecting a gunshot but doing it fast enough to act before cascading failures occurred.

Facing these unique requirements, the utility sought a technology that could provide instant notification with video and audio verification. This capability was essential to confirm whether an event was malicious or accidental. Integration with the utilities’ existing video management system (VMS) was a requirement, while direct control of a pan-tilt-zoom (PTZ) camera would allow operators to focus immediately on the source of the gunfire and determine if an actual threat existed.

“We needed immediate, accurate alerts to prevent catastrophic damage,” said the utility’s physical security program manager. “Whether a threat is close-range or from a high-powered rifle fired from hundreds of feet away, we needed a modern, self-contained, highly accurate system to provide a full picture.”

Cybersecurity was another defining requirement for this utility. The company prohibits internet connectivity within its operational network, a strict “air-gapped” policy that rules out any cloud-based system. For these secure environments, any new security technology must operate entirely on-premises, integrating directly with existing video and access control platforms.

To address the complex nature of the threats and meet these stringent demands, the utility required a specialized solution that avoided a full infrastructure overhaul. After extensive testing, the utility selected Acoem’s ATD system. The company has now deployed numerous detection systems across multiple states and regions, with new installations continuing every week as part of an ongoing modernization plan.

A principal reason behind choosing the Acoem ATD system was based on how the system works compared to legacy solutions. Instead of sending audio data from multiple sensors to a remote server, the Acoem sensor processes detection right on the device. When a gunshot occurs, it detects both the muzzle blast and the ballistic wave, confirming the event and calculating its location instantly.

Processing analytics on the edge is instant and gives operators the time they need to respond. That might mean rerouting power, isolating a substation or taking a transformer offline before it fails. Having that situational awareness can make the difference between a quick repair and an extended regional outage.

Acoem developed an on-premises version of its Cadence software specifically to meet the utility’s cybersecurity requirements of restricted internet access. The platform displays live maps, sensor health and provides audio verification clips that allow operators to hear what the sensor heard while viewing the shooter’s position overlaid on the map. Cadence integrates directly with the utility’s Avigilon video management system.

“Running software on-premises was non-negotiable,” said the utility’s program manager. “We needed the benefits of automation and analytics without exposing operational systems to the internet.”

Integration with a PTZ camera on site provides immediate visual confirmation. When a gunshot is detected, the sensor automatically commands the camera to pivot to the coordinates of the source. Operators can see what happened as it happens. In some locations, thermal or infrared cameras may complement the acoustic sensors to detect movement in tree lines or along rights-of-way.

In one recent example, the utility’s Acoem ATD system detected gunfire at a remote substation. Through the linked PTZ camera, operators quickly confirmed that the shots came from hunters outside the perimeter and that there was no threat to equipment or personnel. The team was able to assess the situation instantly without dispatching crews or contacting law enforcement.

The utility required open standards, interoperability and the capability to scale. The utility began with a few high-risk sites and has expanded steadily without redesigning its network. This “start small, grow fast” approach aligns with how the organization evaluates, validates and then standardizes new technologies.

The North American Electric Reliability Corporation’s CIP-014 standard mandates physical security measures for critical transmission substations, including threat detection. The utility wanted to go further. It set a new benchmark for awareness, resilience and uptime. Acoustic threat detection is now a key component of its operational strategy, providing actionable intelligence that prevents damage rather than documenting it after the fact.

Protecting critical infrastructure means recognizing that not every threat is digital. A single bullet can cause as much disruption as a cyberattack. The key is giving operators the real-time data they need to act quickly and decisively. By combining edge-based AI, on-premises software and open integration with existing security systems, Acoem’s ATD system has given the utility company the situational awareness it needed to protect its assets and its customers. The system keeps vital equipment online, strengthens compliance and helps safeguard the communities that rely on uninterrupted service.

“Securing the grid now demands both digital and physical vigilance,” said the utility’s program manager. “Gunshot detection has become a critical layer of defense for the infrastructure that powers our daily lives.”