Motorola Solutions launched Assist Suites, a portfolio of role-based AI for public safety solutions designed to deliver the right intelligence to the right person at the right time. Assist Suites synthesize multiple sources of data from across an agency (911 audio, body and in-car camera footage, radio transcripts and more) into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy. 

The Dispatcher Assist Suite helps streamline 911 information intake and emergency dispatch and coordination, and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing. The suite’s flagship report-writing tool, Narrative Assist, cross-references an officer’s first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence. Assist highlights discrepancies for the officer’s review to maintain human-led oversight and retains a clear audit log of all AI suggestions.

Additionally, Assist can automate triage of non-emergency call traffic, which can account for 65% of call handlers’ workloads in some regions. This strategic filtering redirects routine inquiries and keeps human operators focused on the 911 crises. On scene, Assist enables voice-activated queries of an agency’s data for eyes-up situational awareness and safety. Assist can also automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy. 

Its Narrative Assist tool further helps solve the weight of report writing, a task that about 70% of officers identify as a significant administrative challenge AI can help address. Assist automates the critical process of cross-referencing the officer’s account with multiple data sources to verify facts and identify discrepancies.