The Central Station Alarm Association (CSAA) announced that Niscayah Inc., Woburn, Mass., has received the “CSAA Five Diamond Certification.” This certification testifies that 100 percent of their central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course.  These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the link between the residential or business properties and the law enforcement, fire and emergency services in local areas. 


There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies.  Of this group, fewer than one hundred fifty central stations have achieved the “Five Diamond Certified” status.


Kevin Keohane, director of retail services stated, “Acquiring 5 Diamond Certification demonstrates Niscayah’s ongoing commitment to quality service and continuous improvement.  Through investments in technology and our most important resource, our people, Niscayah constantly strives to provide service excellence in taking responsibility for the trust and confidence of our client’s life and safety concerns.”