Monitronics, based in Dallas, took home two Bronze Stevie Awards at the eighth annual Stevie Awards for Sales & Customer Service, given each year to recognize achievements in sales, contact center operations and customer service.
For the second straight year, Monitronics won in the Contact Center of the Year category, and was recognized in the Front-Line Customer Service Team of the Year category, both of which were presented during a banquet held at the Bellagio Hotel and Casino in Las Vegas.
The judging process involved more than 260 business executives from around the world, whose input determined finalists for the awards, and then which companies would win gold, silver and bronze awards.
With the vision statement “Security is Our Priority,” Monitronics’ Alarm Response Center (ARC) is a charter member of the ASAP electronic dispatch program. Operators are trained to engage customers during emergency situations, quickly assess how an alarm should be handled, then either contact emergency personnel or educate the customer about how to handle future alarms.
“Our team focuses on treating every alarm with the same sense of urgency as they would want for their own home and family,” said Darin Anderson, Monitronics’ vicepresident of monitoring operations. “We’re honored to win, and we remain dedicated to protecting what matters most to our customers.”