In an email sent to customers, AT&T announced that the company will phase out its Digital Life home security and monitoring service by the time it sunsets its 3G network in February 2022.
The email stated that the system and peripherals will remain active until transferred to Brinks Home, which requires a 36-month monitoring contract and acceptance of its standard contact terms and obligations.
“As part of our network upgrade and the sunset of 3G in early 2022, your Digital Life controller which utilizes 3G will not be upgraded and your AT&T Digital Life service will be impacted,” the email stated. “The good news is, we have worked with one of the most recognized names in security, Brinks Home, to provide you an opportunity to continue your home security and automation services, without interruption and including upgrade options we know you will value.”
The email stated that, as part of the offer, customers will not see an increase in their monthly fee, professional installation, the ability to add new devices, replacement of all existing cameras with newly upgraded cameras at no cost, with some terms and conditions.
“Whenever possible, existing compatible equipment will be integrated rather than replaced,” the email stated. “Not all features/devices are available through Brinks Home. Certain devices may require an additional charge.”
According to an AT&T spokesperson, the company is communicating with customers, but does not have comment beyond what was in the email at this time.
Brinks Home had no comment regarding the email from AT&T.