At last, 2021 is here — I can’t be the only one happy to leave 2020 in the dust! The year brought so many changes to the business of monitoring, our heads haven’t stopped spinning. With the COVID-19 pandemic, and the unemployment numbers that unfortunately came along with it, providing peace of mind has never been more important.

The new integration allows businesses to identify individuals with elevated skin temperature through a contactless solution and allow or deny entry based on this reading. 

Interface Security Systems released a new business text messaging app that allows its restaurant, retail and hospitality customers to communicate with their patrons via SMS and MMS text messages.

RGB Spectrum has published a white paper on integrating audio-visual systems into control rooms.

Camden Door Controls, a provider of door activation, control and locking products, has completed production of its TouchlessWave video.

With the COVID-19 outbreak and various levels of lockdown, I’ve had a lot of time to read books and watch television. One of the technologies being heavily advertised is the 5G wireless technology, which is supposed to revolutionize cellular and internet connectivity.

But what is it going to do for our industry?

There are two unshakeable facts that determine the direction of the security industry. The first is that digital communications have redefined the concept of business risk.

As we celebrate our 50th anniversary this month, we thought it would be fitting to look back at the first Sales Stars column Brian Offenberger wrote for SDM back in 2015.

Marketing in the security industry is hard. The buyer's journey is beset by a range of shiny objects, competing offers, fear, uncertainty, doubt, budget shifts and cuts, priority shifts, urgent and important fires to extinguish, as well as various other threats to goals and timelines that disrupt the process.

Many years ago I reported on a case decided in California. Fireman’s Fund had paid various claims for burglary or fire losses and filed a lawsuit against alarm companies that had contracts with the plaintiff`s insureds, claiming subrogation to losses arising from property damage incidents sustained by insureds.