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What a year 2020 was! The security industry, both residential and commercial, rode a roller coaster and began a transformation. Lifestyles and work activities were turned upside down with the onslaught and wide spread of COVID-19.

UNIFIED SECURITY SYSTEMS have been around for several years now. More than just integration, these systems incorporate two or more systems into a single pane of glass — usually from a single manufacturer, giving security integrators and their customers the proverbial “one throat to choke.” While their advantages are often seen at the enterprise level, today’s unified systems can be deployed at almost any size facility; are less complex and less expensive than in the past; incorporate more integrations and technologies than ever before; and are increasingly attractive to customers.

New fire alarm control panel technologies such as wireless and smart technology benefit fire protection companies as well as security integrators and alarm dealers.

While 2020 affected the confidence of some in the video market, professionals remain optimistic going into 2021, with the increased adoption of new, more advanced technologies, and a potential end to the coronavirus pandemic in sight.

Keeping video surveillance systems up and running can be challenging — in large part because not everything needed to keep the camera functioning properly is under the control of the security integrator.

False alarms have long troubled video monitoring stations. With stations in Lafayette and Baton Rouge, La. and Chicago, Ill., Acadian Monitoring Services did better than most in the industry, estimating only two of three alarms received were false.

It has been a long and arduous year since the U.S. Department of Health and Human Services, on January 31, 2020, issued its declaration of a public health emergency related to COVID-19. As the virus pillaged its way around the world, it caused commercial establishments within many segments to quickly shut their doors.

Jacqueline Brogan, central station manager at Alarm Detection Systems in Aurora, Ill., is The Monitoring Association’s 2020 Central Station Manager of the Year for her work in leading a team of more than 20 operators. She first joined the team in 2012 as an operator, then became a customer service representative in 2015. She returned to the central station in 2019 to take on her current position.

When SDM put out its inaugural issue in January, 1971, the security industry as we know it today did not exist. There were no trade shows, no systems integrators, no DIY systems and no reliable publications to turn to for information.

To say 2020 was a bit of a roller coaster ride is perhaps an understatement. At this time last year, most security integrators anticipated a strong 2020, only to be thrown into turmoil late in the first quarter by the emergence of the COVID-19 pandemic.