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Home » Authors » Heather Klotz-Young

Heather Klotz-Young

Heather is the Senior Editor of SDM Magazine. She can be reached at (630) 962-0096 or klotz-youngh@bnpmedia.com.
Articles

ARTICLES

The CAA Convention: Big and Small

Heather Klotz-Young
January 26, 2012
California is the most populous state — by far, and it is the third-largest by land area (after Alaska and Texas). That creates a vast territory and an incredible amount of end users for the California Alarm Association (CAA) to cover. Like California, the CAA is huge, but the CAA is also small, built upon camaraderie and close-knit relationships between all its active members.
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Boot Scootin' Boogie and Bar Graphs

Heather Klotz-Young
January 12, 2012
Down at the co-located ESI Forum and ESA Leadership Summit events being held at the Omni Mandalay at Las Colinas in Irving, Texas, we had our own “flash mob” experience at the Wednesday morning session.
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A Moment of Industry Pride at the ESI Forum

Heather Klotz-Young
January 11, 2012
I'm in the middle of attending the ESI Forum and ESA Leadership Summit events co-located at the Omni Mandalay at Las Colinas in Irving, Texas. On Tuesday I had the privilege of moderating the general luncheon session, titled, "The ESA Home Integrator -- A New Vision for the Residential Market."
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Take a Closer Look

Heather Klotz-Young
December 16, 2011
Vivint has had a disputed ride to its place as the No. 4 company in the industry on the SDM 100, but its bold “first adopter” attitude of new technologies is helping make security a “Best Buy” and opening new growth — and that needs to be recognized.
Read More

Pushes Boundaries

Vivint, the SDM 2011 Dealer of the Year, has a knack for pushing boundaries and thus redefining the security industry — the hallmark of a true leader.
Heather Klotz-Young
December 16, 2011
Vivint Inc., Provo, Utah, is not a security company. Well it is, but it isn’t. On the one hand, it sells security systems and is the No. 4 security company on the SDM 100, so some people call it a security company. On the other hand, it also offers a full line of home automation services, leading others to call it a home automation company. Confused?
Read More

The Business Card of the Hour

Heather Klotz-Young
December 9, 2011
The California Alarm Association's (CAA) Board of Directors held its meeting at the Winter Convention being held December 8-10 in San Francisco. I arrived a few minutes early to grab a "good seat" from a journalist's perspective - a seat with a good view of everything going on in the room.
Read More

The CAA Convention: Big and Small

Heather Klotz-Young
December 8, 2011
Today I took the quick flight from Los Angeles (L.A.) up to San Francisco to attend the California Alarm Association’s (CAA) Winter Convention held December 8-10.
Read More

Give Me More Apps for My Android

Heather Klotz-Young
December 5, 2011
I use an Android phone. I also use apps. So I was happy to see new research stating that Android has overtaken Apple with a 44 percent worldwide share of mobile app downloads. Don't get me wrong, I don't have anything against Apple; it is just that research like this indicates a continued emphasis from companies to produce more apps for Android, and that means more apps I can chose from.
Read More

Master of The Value Add

Security Networks, an SDM 2011 Dealer of the Year Honoree, is experiencing strong growth with strategies that maximize the ‘value add’ for its ever-growing affiliates and end users.
Heather Klotz-Young
December 1, 2011
There is value in reliability. There is value in new technologies. There is value in services that make life easier. There is value in quality customer service. There is a whole list of ways that Security Networks, West Palm Beach, Fla., continues to provide value for its affiliate dealers and the end users the affiliates serve.
Read More

Success From The Inside Out

Over the past year, Protection 1 did an ‘internal rebrand’ — changing its processes and service from the inside out, resulting in a remarkable transformation that deserves recognition as an SDM 2011 Dealer of the Year Honoree.
Heather Klotz-Young
December 1, 2011
Every year, Protection 1 sets an internal theme. In 2011, the theme was “Unstoppable,” which evolved from a paraphrase of a Thomas Edison quote that says, “If we all did the things we are capable of doing, we would literally astound ourselves,” describes Jamie Haenggi, chief marketing officer, Protection 1, Romeoville, Ill.
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View All Articles by Heather Klotz-Young
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