Together with our quarterly meeting and in conjunction with GELSSA GOLF EXPO on October 19,2011 as well as the October 20th ADI Expo, GELSSA is delighted to bring in Bob Harris who will provide a four-hour seminar and workshop program on powerful industry specific customer service skills and retention tools. Attrition Busters takeaway can be used immediately after returning from the program to build business and restore organizational enthusiasm. Bob's high energy and interactive sessions create an amazing experience which will be talked about for months to come and we are delighted to have him appear in person to work with our members and guests. Some of the topics covered in this program will be effective ways to become better at dealing with difficult customers, Way's to say no when you can not say yes, Tools to excel at employee ownership of problems and many more. There will also be a very high energy role-play segment that will deal with specific solutions to tough challenges alarm company employees and all service businesses deal with on a daily basis.