The first phase of the initiative deployed the solution through ASAP View, a web-based portal that reduced the city’s implementation timeline by roughly 50%.
The result is faster call processing, better-informed dispatch decisions and the elimination of transcription errors and miscommunication between ECC and alarm-monitoring center personnel.
In 2025, the ECC handled more than 12,000 alarm notifications. With the implementation of ASAP, the center is expected to save telecommunicators between 33 and 133 hours each month, time that can be redirected to higher-priority emergency calls.
By automating alarm data exchange through ASAP Service, HCSO expects to reduce repetitive and time-consuming interactions between alarm-monitoring companies and telecommunicators, freeing personnel to focus on higher-priority voice calls and helping offset staffing challenges experienced by ECCs nationwide.
The City of Cincinnati is the latest agency to implement Automated Secure Alarm Protocol (ASAP), technology that automates communication between alarm monitoring central stations and Public Safety Answering Points (PSAPs)/ 911 centers, resulting in faster, more accurate emergency responses for users of monitored alarms.
Genetec ClearID is a self-service physical identity and access management system that standardizes and enforces security policies to help make organizations more efficient, compliant and secure.
The Cumberland County and Fayetteville, North Carolina Public Safety Answering Points (PSAPs) are the latest agencies to implement Automated Secure Alarm Protocol (ASAP), technology that automates communication between alarm monitoring central stations and PSAPs/911 centers, resulting in faster, more accurate emergency responses for users of monitored alarms.
Users of monitored home and business security alarms in Montgomery, Ala. will benefit from faster, more accurate emergency response as the city becomes the latest municipality to implement Automated Secure Alarm Protocol (ASAP), a technology designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers.
I have been involved with the Central Station Alarm Association (CSAA) for approximately seven years and am honored to be named president. The CSAA has a proud history of representing its membership on a wide range of issues that impact the monitoring industry.
