Osceola County, located within the Orlando metropolitan area, is now live with Automated Secure Alarm Protocol (ASAP) Service, a technology that automates alarm notifications and significantly reduces the burden on 911 telecommunicators in the county’s emergency communications center (ECC). This results in faster and more accurate emergency response.

In 2025, the ECC handled more than 12,000 alarm notifications. With the implementation of ASAP, the center is expected to save telecommunicators between 33 and 133 hours each month, time that can be redirected to higher-priority emergency calls. ASAP also reduces the potential for miscommunication between the ECC and alarm-monitoring centers by delivering more accurate information from the outset.

“Our agency decided to implement ASAP Service to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators,” said Christopher A. Blackmon, sheriff, Osceola County.

Typically, alarm notifications require multiple voice calls between ECC and alarm-monitoring center personnel to enable telecommunicators to capture the information needed to make dispatch decisions. Such exchanges add an average of six to eight minutes to response times.

“Shifting alarm notifications to an automated system enables our telecommunicators to dedicate more of their time and attention to higher-priority emergency calls, ultimately improving overall operational efficiency and enhancing public safety within our community,” Blackmon said.

Mission Critical Partners (MCP) led the implementation effort, working closely with Osceola County to achieve deployment. Implementation was completed in partnership with Motorola, which has embedded the capability into the county’s computer-aided dispatch (CAD) system.

As of go-live, the following alarm-monitoring companies are transmitting alarm notifications via ASAP Service to Osceola County’s ECC: Rapid Response, Vector Security, Security Central, Guardian Protection, Tyco/JCI, Securitas, United Central Control, Quick Response, Everon/Protection One, Alert 360, National Monitoring Center, Affiliated Monitoring, Vivint, Brinks Home and ADT.