Coweta County 911 has gone live with Automated Secure Alarm Protocol (ASAP) Service, a standards-based solution that digitally delivers alarm notifications directly into the emergency communications center’s computer-aided dispatch (CAD) system. The result is faster call processing, better-informed dispatch decisions and the elimination of transcription errors and miscommunication between ECC and alarm-monitoring center personnel. 

Coweta County is located 38 miles south of Atlanta. In 2025, the county’s very busy ECC handled 61,328 emergency calls and 72, 922 nonemergency calls, for a total of 134,250. In addition, the center received 7,627 alarm notifications. The ECC dispatches emergency response for Coweta County Sheriff’s Office, Coweta County Fire Rescue, Coweta EMS, the city of Newnan police and fire departments, the police departments in the cities of Senoia and Grantville, Georgia State Patrol, and Georgia Forestry Commission.

Alarm notifications are particularly challenging for ECCs. Multiple calls need to occur between ECC and alarm-monitoring center personnel to determine whether the alarm is legitimate and, if so, to capture the information needed by 911 telecommunicators to dispatch the appropriate response.

When applied to last year’s call volume, alarm notifications consumed between 37 and 106 telecommunicator hours per month.

Coweta County 911 officials decided to implement ASAP Service to address these issues. The solution is built on two critical standards, ASAP and the Alarm Verification Scoring standard (AVS-01) — both are accredited by the American National Standards Institute (ANSI). ASAP was developed by The Monitoring Association (TMA) to streamline how ECCs respond to calls generated by alarm-monitoring companies. TMA then developed AVS-01, which assigns five scoring levels to help telecommunicators prioritize the severity of an alarm notification, thereby speeding the dispatch of the most appropriate response. 

In addition to the time savings and greater data accuracy provided by ASAP Service, the solution also standardizes the information delivered to CAD systems.

Mission Critical Partners, a consulting firm that serves public sector organizations nationwide, guided the implementation, which was connected via Georgia’s criminal justice message switch and Nlets (the International Justice and Public Safety Network). In July 2025, TMA announced that, going forward, access to ASAP Service would be gained through Amazon Web Services’ GovCloud platform, which is expected to cut implementation times in half.

As of go-live, the following alarm-monitoring companies are transmitting alarm notifications via ASAP Service to Coweta County’s ECC: ADT, Affiliated Monitoring, Alert 360, Cen-Signal, CPI Security, Everon, Johnson Controls, Rapid Response, Securitas, Security Central, United Central Control, Vector, and Vivint.