For those working in monitoring call centers, the transition to working from home isn’t so easy. 

COPS Monitoring, a provider of wholesale professional alarm and monitoring services based in Williamstown, N.J., announced today the promotions of Michele Beckett to vice president of accounting, and Nicole Black to vice president of finance to strengthen its accounting and finance teams.

The Monitoring Association (TMA) seeks to hear from security alarm and monitoring service providers who have experienced call blocking in order to present information to the FCC. 

The electronic security industry’s national business is subject to regulation by 18,000 local public safety agencies and the government bodies that provide oversight to their activities.

The wholesale central station business is a multi-faceted one, and companies in this business are keen on innovation, adding new capabilities every year. A few commonalities emerged as we spoke with central stations for this year’s annual roundup of wholesale monitoring.

Strong cyber security is needed at all levels of a security company’s operations, but none more so than in the central station.

AvantGuard has started the process of opening a third central station location in Cedar City, Utah. Within the next two years, it will become a complete part of AvantGuard's redundancy infrastructure, further cementing the company's level of reliability while allowing it to scale with the rapid growth of its subscriber base.

Vector Security was the first alarm company to go live with Automated Secure Alarm Protocol (ASAP) in Dauphin County, Penn. on Feb. 26. 

On April 27, 1967, Dante Monteverde founded what is now EMERgency24 in Chicago.

Though many alarm companies in the area have weathered hurricanes and other natural disasters before, it doesn’t make preparations any less urgent.