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Results of SDM’s 2016 Industry Forecast Study, coupled with an outlook from leading integrators, show how the competitive environment will shape the security industry this year.
If you reassure Harriett Knight, you’ll be assured that, with a significant reduction in false alarms, the highest priority calls will get quicker response.
Knight, a supervisor in the 9-1-1 Detroit call center, says her operators receive more than 300 calls a day. She added the city’s recent commitment to enhanced call verification (ECV) through a partnership with local and national security industry leaders created a level of trust that has impacted the quality of police and emergency response on the city streets.