The electronic security industry’s national business is subject to regulation by 18,000 local public safety agencies and the government bodies that provide oversight to their activities.

For the last eight years The Monitoring Association’s Alarm Industry Communications Committee (AICC) has been running an annual communications survey.

Hiring, training and staffing at a monitoring center comes with a host of challenges. Finding reliable, entry-level staff with the right personality profiles that are willing to work any shift, any day of the year is one.

When it comes to running a top-tier monitoring center, the people component is perhaps the biggest factor that can make the difference — in some cases in life or death; but also the overall customer experience.

The Monitoring Association (TMA) opened its 2019 Excellence Awards for professional monitoring centers. Entering its 14th year, with the renewed support of SDM Magazine, the Excellence Awards recognizes those companies and their personnel who are doing outstanding and impactful work on behalf of their customers and in their communities.