Per Mar Security renewed its TMA Five Diamond Monitoring Center designation. This designation is granted annually by The Monitoring Association (TMA) to monitoring centers that satisfy all the requirements of the five points of excellence:

• Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified through TMA’s training and testing program focused on industry best practices, emergency communications and alarm verification.
• Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL.
• Commitment to raising the industry standard through TMA membership and participation in its activities.
• Commitment to reducing false dispatches through enhanced alarm verification protocols, helping minimize unnecessary deployments of police and fire personnel.
• Commitment to the highest levels of customer service.

TMA’s Five Diamond designation demonstrates that Per Mar’s monitoring center maintains an exceptionally high degree of responsibility to its local community and customers through sustained investment in training, quality assurance and operational excellence.

Monitoring center agents serve as the critical first link between homes, businesses and local police, fire and emergency services. By delivering accurate, verified information to 911 operators at emergency communications centers (ECCs), these professionals help ensure that first responders receive the right information and that emergency resources are dispatched appropriately and efficiently.

The TMA Monitoring Center Operator course covers virtually all aspects of monitoring center communications with customers and ECCs. To achieve and maintain Five Diamond status, every operator must successfully complete the course, recertify every three years and demonstrate proficiency in alarm confirmation procedures and communications protocols that provide situational awareness, help reduce false alarms and support emergency response effectiveness.

“Five Diamond companies represent the highest standard of professionalism in the professional monitoring industry,” said Whitney Doll, CEO, TMA. “Their investment in continuous training and quality assurance directly benefits the communities they serve.”