Burns, who originally began his career in law enforcement with the Indiana State Police, has an extensive background in the spectator sports industry, most recently serving as vice president of security for the NFL’s Miami Dolphins and Hard Rock Stadium and as vice president of security and risk management for the NBA’s Cleveland Cavaliers and Rocket Mortgage Field House prior to that. Additionally, he has also worked at the highest levels of security in motorsports, having served as director of corporate security for the Indy Racing League and Indianapolis Motor Speedway, home of the Indianapolis 500, as well as general manager of the Chevrolet Detroit Belle Isle Grand Prix. His career also includes stops at rideshare giant Uber, were he served as global head of security, New Mobility, and ASM Global, one of the largest venue management firms in the world, where he worked as vice president and chief security officer. 

“Having spent more than 20 years as a security executive, I believe I bring a unique perspective to my new role at ISS. I have had the opportunity to personally evaluate and leverage the latest and greatest solutions our industry has to offer throughout my career and I believe that video intelligence will drive a new technological revolution in the market,” said Burns. “In looking at the video intelligence landscape, it was apparent to me that ISS has the most comprehensive suite of AI-powered software on the market that not only delivers insights that others can’t match, but that also routinely performs at accuracy rates of 90 percent or greater. I look forward to lending my expertise to other security leaders throughout the industry as they further explore how AI and video analytics can address their security, safety, and operational needs.”

“At ISS, our goal is to bring a lessons-learned approach to our customers and partners. Topics like AI, video intelligence, and analytics are challenging to understand and we knew we needed someone to help translate our capabilities to the needs of customers in the commercial facilities space,” added Matt Powell, managing director for North America at ISS. “Charles’ experience as an end-user helps us to better orient our product toward the challenges that end-users face while simultaneously helping those same users understand how our capabilities match their needs. We are excited to have him on our team and can't wait to see how he helps us change the industry in the future.”

For more information, visit: issivs.com.