Motorola Solutions is bringing 911 intelligence into real-time crime centers (RTCCs). The company’s technology pushes 911 call data — including real-time transcripts and translations, AI-generated evolving call summaries and videos or images from community members - into RTCCs, allowing police to act more quickly and decisively.

In Arizona, the Glendale Police Department’s (Glendale P.D.) RTCC was alerted to a shooting by following a 911 call’s real-time transcript. RTCC analysts immediately pulled up the security camera at the intersection and saw the homicide suspect fleeing in the victim’s vehicle. The officer was able to react before a computer-aided dispatch (CAD) incident was entered and apprehended the suspect after a pursuit.

“Feeding VESTA 911 call data into our RTCC gives our officers a jump-start on crimes when seconds really matter,” said Glendale P.D. Chief Chris Briggs. “From the most common call to large-scale events, we are increasingly relying on Motorola Solutions’ ecosystem of technologies to connect our RTCC with residents and business owners who offer critical, timely incident context.”

Briggs continued, “Crime doesn’t neatly happen within one jurisdiction. The technologies and intelligence that feed into our RTCC have increased our effectiveness in responding to crime within our city while enhancing real-time collaboration with our regional partners.”

According to the announcement, Motorola Solutions’ CommandCentral Aware unifies voice, video and data feeds from public safety, private enterprise and community-facing systems, leveraging AI to verify incident data and speed up response. The command center solution surfaces, on a single pane of glass in the RTCC, 911 call details, the location of resources in the field, data from license plate readers and footage from fixed video, mobile and body cameras.