Genetec, the global company in enterprise physical security software, added cloud-native audio communications capabilities to Security Center SaaS. Building on more than a decade of experience in delivering intercom and SIP-based audio solutions in its on-premises platform, Genetec is now bringing real-time voice capabilities to the same cloud-based interface that already unifies video, access control, and intrusion monitoring.

With communications built directly into Security Center SaaS, operators interact with individuals at entry points, verify identities with live video, and take immediate action without having to switch tools or interfaces.

“Our goal is to give customers the same freedom with audio that they already expect from video and access control,” said Christian Morin, vice president of product engineering, Genetec. “Organizations can choose the intercom devices that best fit their needs, and manage them through a single cloud-native platform without being tied into a vendor’s proprietary ecosystem.”

At launch, the feature will support intercom devices from Axis, with plans to add more vendors in future releases.

“The native integration of Axis intercoms into Security Center SaaS built with Axis Cloud Connect means customers get enterprise-grade communications without the complexity of standalone systems,” said Fredrik Nilsson, vice president, Americas, Axis Communications. “Security teams can manage Axis intercoms directly in the same platform they use for video surveillance, access control, event-to-action automation, forensic search, data analysis, and more. This improves situational awareness and helps operators respond to incidents more effectively.”

Communications for Security Center SaaS will be available globally in September 2025 through the Genetec network of accredited channel partners.