Motorola Solutions acquired HyperYou, a company in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points (PSAPs) by handling non-emergency calls. This acquisition expands Motorola Solutions’ use of agentic AI across its command center portfolio and mission-critical AI, Assist. The company also plans to roll out additional specialized AI agents that understand the context of 911 calls, radio traffic and other data sources to take emergency actions.

“We built Hyper around a simple, non-negotiable truth: when someone calls for help, there can’t be a delay,” said Ben Sanders, CEO and co-founder, Hyper. “We’re proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow — technology that can move as fast as the crisis at the other end of the call.”

In addition to the new capabilities powered by Hyper’s technology, the company plans to roll out new Assist Agents to help save time and increase the effectiveness of emergency response. These agents will focus on removing language barriers in real-time between the 911 caller and call handler while guiding call handlers through complex emergency scenarios and accelerating the delivery of life-saving resources that will help support the incident. 

“Assist Agents can amplify human attention and accelerate action, giving first responders more time to save more lives,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “Assist is already saving public safety agencies hours. With today’s announcement, we’re further accelerating actions to shrink the gap between the moment a caller dials for help and when help arrives.” 

Motorola Solutions’ Assist Agents feature built-in controls for human supervision so that AI takes autonomous action only when the public safety agency’s pre-determined parameters are met. The company is committed to responsible AI innovation that transparently augments, rather than replaces, human judgment, decision making and control. 

Terms of the Hyper transaction were not disclosed.