Emergency24, a wholesale central station monitoring provider, announced the addition of Melissa Hence as director of conversions, a newly created position established to support the company’s continued growth and expanding dealer operations.

Hence brings 26 years of experience in the alarm monitoring industry, with a background in account management, data accuracy and central station operations. Her experience includes leading complex account conversions while maintaining continuity, accuracy and service performance.

In her role, Hence will oversee the processes that support dealers and integrators as they transition accounts into Emergency24’s monitoring environment. Her work will focus on helping ensure conversions are handled accurately and efficiently while maintaining continuity for dealers and their customers.

“Conversions are one of the most operationally sensitive parts of a monitoring relationship,” said Steve Mayer, CEO, Emergency24. “Melissa’s experience strengthens our ability to support dealers as they move accounts, scale their businesses and maintain consistency across their monitoring operations. Creating this role reflects the continued growth we’re seeing across our dealer network and the importance of supporting those transitions the right way.”

Hence’s experience supports Emergency24’s continued focus on helping independent dealers and integrators manage account transitions with consistency and reliability.

In addition to her operational experience, Hence serves as a director and NJELSA board member, contributing to industry collaboration and advancement.

“I’m excited to join Emergency24 and work closely with dealers during an important stage of account growth and transition,” Hence said. “Conversions require coordination and accuracy, and I look forward to helping ensure those transitions are handled the right way.”