â€œTo help manage alarms more effectively and drive down the number of inadvertent alarms, it is critical that we do our part. Weâ€™re confident that this higher level of service is important to our dealer base and in line with the best monitoring practices in the industry,â€ said Robert Few, vice president, monitoring operations for the company.
ECV is a protocol in which alarm monitoring centers call customers to determine if a break-in has occurred on the premises. If the first call does not get through to the customer, a second is initiated, often to the customerâ€™s cell phone. If a break-in is confirmed or no one is reached on the second call, the local police department is contacted with the information.
â€œECV is a critical component of successful alarm management programs. Criticomâ€™s decision to embrace ECV sets a great example for the industry, placing them on the cutting edge of best monitoring practices,â€ said Stan Martin, executive director of the Security Industry Alarm Coalition.