PUTTING THE BEST INTO PRACTICE
November 1, 2006
While itâ€™s not unusual for security firms to build their mission statement around the themes of â€œhigh qualityâ€ or â€œoutstanding customer service,â€ the fact is that saying it and doing it are two different things. Giving legs to its mission statement, MAC Systems, a Canton, Mass.-based systems integrator, has developed a score of best-practice operational procedures, which when functioning together, are a living statement to the companyâ€™s purpose. Itâ€™s one of the reasons SDM chose MAC Systems as a 2006 Systems Integrator of the Year Honoree.
The culture at MAC Systems is â€œQuality first â€“ always take the high road,â€ describes Thomas Heenan, vice president. â€œItâ€™s been the underlying philosophy of the McMenimons since they started the company 25 years ago,â€ Heenan describes of Robert and Catherine McMenimon, founders of this privately held business of which Catherine is president.
Heenan cites MAC Systemsâ€™ Quality Control Team as an example of such practices. The team consists of a half-dozen managers that meet weekly to review installations to ensure that the company is performing in the same consistent manner with the same best practices.
â€œThe quality meetings address the engineering process as well as the ordering process,â€ Heenan explains. Each project, once sold, begins with a job folder that includes the scope of work to be performed, engineering documents, drawings and pictures, bill of materials, and additional documentation.
The firm employs six project managers who oversee technicians on each job. â€œWe have project managers who are assigned multiple projects at the same time. They are scheduling the jobs, ordering equipment, managing subcontractors when necessary, and certainly managing our own people so that the work is performed in the manner that we like," Heenan says.
MAC Systems concentrates its services in New England on the vertical markets of higher education, biotech/pharmaceutical, financial, and multi-tenant office buildings. Its secondary markets include industrial, utilities, corrections, and gaming.
The company started approximately 300 new projects this year. Its most significant was a $1.2 million project at BJâ€™s Wholesale Club, a 619,000-square-foot regional distribution center in Massachusetts. The system was installed in 12 weeks and included 239 cameras with digital recording, and 72 card readers.
Less than a year ago, Heenan was given responsibility to develop new business among architects, general contractors, electrical contractors, engineering firms, and security consultants.
The business development process, Heenan says, is geared to â€œmanage strong relationships with strategic partners to develop an understanding of our services and business strategies; to deliver the MAC value proposition to these customersâ€¦what we believe we do better than others.â€
MAC Systems is a founding member of SecurityNet, and founder Robert McMenimon is currently the president of this group of 21 independent systems integrators.
At a Glance
- SDM Systems Integrator of the Year Honoree: MAC Systems, Canton, Mass.
- Number of Employees: 70 full-time
- Revenue: $13 million (4 percent increase over 2004)
- Market focus: Education, entertainment, healthcare, industrial, financial/banking, correctional, retail