OpenEye, shown here at ISC West 2014, introduced its first DVR at ISC East 2001. PHOTO BY SDM STAFF

OpenEye, Liberty Lake, Wash., is recognizing its 15th anniversary in the business of designing and manufacturing physical security products and software solutions.

OpenEye introduced its first digital video recorder at ISC East in 2001. “The response at the show was overwhelming. Our customers were very excited about using new technology to make video network accessible,” said Rick Sheppard, founder and CEO of OpenEye.

“I'm extremely proud of the growth we have experienced and the changes we have made to our business over the last 15 years,” Sheppard said. “The one thing that hasn’t changed much is our core values. I'm confident that consistency in our guiding principles — especially our commitment to heroic customer service — has been instrumental in achieving the growth and success we have experienced.”

“It’s not just about video anymore. Today, our customers are focused on how we can help improve their operational efficiency, reduce maintenance complexity, and improve their return on investment,” Sheppard said. “We have responded to the changing landscape by investing in software tools like ReportStar and SaleGuard. Both of these platforms were developed in Liberty Lake, Wash., specifically to help our customers run their businesses better.  We really pride ourselves on being available, nimble, and creative when it comes to helping our customers solve the problems of the future.”

OpenEye was recognized by Inc. Magazine as one of the fastest growing privately held companies in North America. Sheppard said the company is committed to an aggressive and long-term initiative to become one of the world’s most admired video system solution providers. With more than tenfold growth over the last decade, OpenEye is on track to meet this goal.

“I am very proud of what we have accomplished without external investment and especially of the people that have made it happen.  It’s exciting to dream of what we can accomplish over the next 15 years with the resources we have available today,” Sheppardsaid.

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