National Monitoring Center (NMC) hired Kathleen Schraufnagel to join its executive team as central station manager for NMC’s Texas facility, describing the hire as “another key move to solidify its position as industry leader in the alarm monitoring industry.”
Schraufnagel began her career in the security industry with Brink’s Home Security in 1991. During her 20 years with Brink’s, she held a number of positions and eventually became the company’s industry relations liaison. She then joined Monitronics in 2011 where a great deal of her time was spent educating her dealers on IQ and working on the Central Station Alarm Association’s (CSAA) ASAP to PSAP program. She is co-chair of the ASAP to PSAP Outreach Committee, as well.
For more than 20 years, Schraufnagel has been active in many local, state and national security industry associations and has held numerous committee and board positions in each. She is currently the vice president of the North Texas Alarm Association (NTAA) and secretary for the National Electronic Security Alliance (NESA) as well as a member of the IQ board of directors. Additionally, she sits on the Government Relations, Legislative Coalition, and National Companies Committees for the Electronic Security Association (ESA), and is a member of the Alarm Industry Communications Committee (AICC). She has been a member of the False Alarm Reduction Association (FARA) since 1998 and has served the organization in a variety of positions and committees, including the board of directors as the electronic security associate director. She is also an Essentials of False Alarm Reduction Certified Instructor.
Her proudest achievement was her appointment to a multi-association “think tank” formed in the late 1990s that spent four years researching and implementing new false alarm reduction measures nationwide, including what is now known as Enhanced Call Verification (ECV) along with many elements included in the ANSI SIA CP-01 control panel standard and the CSAA CS-V-01 central station standard. The “think tank” eventually evolved into the present-day Security Industry Alarm Coalition (SIAC).
Schraufnagel has a long history of working closely with law enforcement and other government agencies in regard to creating and revising ordinances and helping to craft security industry licensing and alarm management legislation. She has taught Understanding Alarms classes for police academies and training centers, as well as helped to conduct alarm user schools in conjunction with different law enforcement agencies and the Texas Crime Prevention Association.