Galaxy Control Systems is developing an online Video Learning Library, a collection of videos to provide its dealer partners with convenient access to information they need to provide their customers with the best experience with Galaxy’s integrated access control, video and security solutions when and where they need it most.
“As a company, we pride ourselves on providing the highest levels of service and support possible to our dealer customers. Our new Video Learning Library will build on that commitment by providing the resources they need to address their questions and concerns,” said Robert Laughlin, president, Galaxy Control Systems. “For technicians in the field, time is money, and the ability to access these videos instantly from a job site can save valuable time and expense required for installations or service calls.”
The professionally produced videos found in the Video Learning Library will address dealers’ and technicians’ eight most common tech support questions. Galaxy Control Systems will revisit key topics periodically based on input from dealers and technicians to continue to provide the most helpful and up-to-date support in the future. Beyond providing valuable support, these videos can also be used as training tools or as refresher courses to allow installers to maintain their skills and knowledge about the company’s access control hardware and software solutions.
The Video Learning Library will be available late Spring 2016.