Aiphone, an international manufacturer of intercom and security communication products, received a 2018 Deming Prize, one of the world’s highest awards for successful implementation of total quality management (TQM) programs. This is the second time Aiphone has won the prestigious international award.

The company also recently achieved ISO 9001:2015 accreditation issued by the independent, Switzerland-based International Organization for Standardization (ISO). The ISO 9001 series is recognized internationally as a hallmark of production quality. Aiphone has held ISO 9001 accreditation since 1993. 

The Deming Prize, awarded annually since 1951 to businesses and individuals, was named for W. Edwards Deming, an American engineer and management consultant. Deming’s ideas for improving quality are considered an important factor in Japan’s post-World War II economic boom. 

The Deming Prize organization defines TQM as a set of systemic organizational activities that leads to products and services with a high level of quality and customer satisfaction. There are no restrictions regarding an organization’s type of industry, business scale and nationality to be eligible for the award.

To win the Deming Prize, Aiphone completed lengthy application documents and hosted on-site inspections by the awards committee comprised of representatives of industry and academia. Aiphone was awarded its first Deming Prize in 1981.