Feenics Inc., a provider of the Access Control as a Service (ACaaS) Keep by Feenics cloud-hosted platform, has been certified as an International Organization for Standardization ISO 9001:2015 company. Feenics underwent an arduous 18-month process to become Quality Management System-registered in the design and development of cloud-based security management system software.

“ISO 9001 means we take quality very seriously and have a proven process in place to make sure there is quality control in everything we do,” said Samantha Fransham, manager of quality assurance, training and technical support for Feenics. “It was a complex process, examining, building and implementing procedures — making certain the standard’s requirements were part of our day-to-day routine.”

To obtain this stature, Feenics implemented specific processes and provided extensive documentation and an ongoing review of systems, technical support and other operations. An auditor from BSI Group, an ISO certification services company, conducted a two-day site visit and reviewed all reporting, including interviews with key Feenics development personnel.  “We achieved a full pass on our initial audit, an example of our commitment to meeting this standard and providing quality service to our users and customers,” Fransham said.

ISO 9001:2015 specifies requirements for a Quality Management System which allow an organization to demonstrate its ability to consistently provide products and services that meet customer needs and applicable statutory and regulatory guidelines. In addition, it focuses on how the company enhances customer satisfaction through the effective application of the system, including processes for improvement and review.

According to Paul DiPeso, executive vice president of Feenics, the benefits of ISO 9000 to the customer are tremendous. “By following the metrics set within ISO 9001:2015, Feenics can focus on increased productivity while reducing unnecessary costs, which translates to higher value for our customers,” he said.

Feenics believes that obtaining its ISO 9001:2015 certification at this early stage will set the foundation for its business processes as it matures and develops into a global organization.  

“Ultimately, our vision of building a world class ACaaS solution means Feenics has a responsibility to its value-added resellers and end users to meet the highest level of customer satisfaction possible to reach that goal,” DiPeso said.