“It’s like having a 911 operator sitting in our monitoring center,” said Richmond Alarm Chief Technologist Wayne Boggs.
ASAP, the Automated Secure Alarm Protocol (ASAP), is a public-private partnership designed to increase the efficiency and reliability of emergency electronic signals from monitoring companies to Public Safety Answering Points (commonly known as 911 operators). The computerized system enables monitoring stations to automatically communicate with emergency responder services free of verbal miscues, while automating verification. The Monitoring Association estimates the program cuts anywhere from two to five minutes off emergency responses to 911 calls.
CEO Brian Vanderheyden said, “Richmond Alarm is proud to have participated in expanding the ASAP to PSAP program across Virginia and is proud to have this amazing innovation available to our customers. We work in an industry where seconds matter. Shaving minutes off the clock of a 911 call saves lives.”
Richmond Alarm was also a charter member of the ASAP to PSAP development team.