The Monitoring Association (TMA) has assumed control of the Installation Quality Certification Program (IQ Certification), the only quality control program for installations, maintenance and service of electronic security systems. The program was initially developed by the Electronic Security Association’s (ESA) false alarm committee as a means to reduce the occurrence of false alarms and has been broadly endorsed by security industry associations including CANASA, ESA, the False Alarm Reduction Association, the Security Industry Alarm Coalition and Security Industry Association.
“Systems designed properly, with the proper equipment, installed properly, by trained technicians, monitored properly and operated by properly trained users typically operate without fault or failure for years and reduce false alarms,” said TMA president Don Young. “The IQ program requirements are in direct alignment with TMA’s mission of advancement and commitment to excellence. It is a valuable addition to our program portfolio.”
“The IQ Certification Guidelines provided a foundation upon which our company established best practices for the operations,” said Amherst Alarm President and CEO Tim Creenan. “These guidelines have helped us create and grow a business that provides systems that consumers can trust because of the demonstrated low dispatch rates. The program has also created a large competitive advantage for us. Our sales team uses the IQ certification to differentiate our company from the competition. It is a wise investment for any security systems company to invest in quality.”