Support services are instrumental for building and sustaining valuable customer relationships. This complimentary whitepaper from Parks Associates examines the direct connections between support services and greater consumer engagement with today’s connected solutions. Key topics covered include: trends in device adoption and usage; the role of consumer relationships in building brand reputation, engagement and loyalty; the evolution of support services and key requirements for a successful solution; and support process enhancements and the value they bring in processes, costs and consumer satisfaction. 

Download it at