The Monitoring Association (TMA), along with its co-sponsor SDM and SDM's Editor-in-Chief Karyn Hodgson, presented its 2020 Excellence Awards virtually on June 17, 2020 via GoToWebinar. TMA’s Monitoring Center Excellence Awards recognize monitoring centers (TMA members and non-members) and outstanding personnel who perform in the highest professional manner, thereby making a significant contribution to the betterment of the alarm industry and the alarm profession while demonstrating exceptional service to their customers and community.

The 2020 Excellence Award Winners are:

2020 TMA Monitoring Center of the Year - Securitas Electronic Security, Inc.

2020 TMA Manager of the Year - Jacqueline Brogan, Alarm Detection Systems

2020 TMA Operator of the Year - Amanda Edmunds, AvantGuard Monitoring Services, LLC.

2020 Support Person of the Year - Gavin Butterfield, AvantGuard Monitoring Services, LLC.

The purpose of the awards program is to establish and promote the inherent value of professional monitoring services in general; to honor those who have made the most significant contributions to the service; and to promote the distinct level of professionalism attained by NRTL-approved monitoring centers. 

SDM will publish profiles of the recipients in its August 2020 issue. For past winners and more information, visit or