Dormakaba has announced the opening of its new state-of-the-art Customer Discovery Center. 

Located in its Americas headquarters in Indianapolis, dormakaba has designed an interactive space that engages guests in hands-on, technology-driven collaborative activities. Although limited to virtual visits and extremely small gatherings at this time due to the pandemic, dormakaba expects to host customer visitors annually through a wide range of tours, training and interactive experiences. The Customer Discovery Center will host visitors by scheduled appointment only beginning today. 

Dan Stewart, business development manager at dormakaba, led media in a virtual tour of the Discovery Center, which incorporates dormakaba solutions even before entering by utilizing a touchless controller to proceed. After joking about camping outside headquarters in the Indianapolis winter in anticipation of the Discovery Center opening, Stewart said the Discovery Center was created to highlight solutions and provide partners and customers with new ideas on how to use dormakaba products.  

“Typically, a partner will come in with an idea of what they need, a challenge that they’re trying to address,” he said. “[The] Discovery Center allows us the opportunity to address that for them in order to be able to go ahead and discover the solution that they need. Beyond that, we have the opportunity to help them see different solutions, how to help them improve functionality, improve their efficiencies in their buildings beyond what they came here to see.”

Customers can: 

  • Discover and interact with dormakaba’s innovations. 
  • Meet with dormakaba’s product and technical experts.
  • Provide ideas and insights to the company’s leadership team. 
  • Experience a mixed reality tour.   
  • Hear real-life experiences from dormakaba customers. 
  • See where and how dormakaba products are used and trusted. 

“At the core of dormakaba, we are focused on delivering our customers superior, cutting-edge solutions that support safe, hygienic, and secure entry and access points for buildings and other spaces as a trusted industry partner,” said Alex Housten, COO, dormakaba Americas. “Our customers expect to see, touch, experience, and otherwise directly engage with our products. The new interactive Customer Discovery Center allows us to ‘walk the talk’ when it comes to our products and expertise in access control innovations. It gives them a chance to be an integral part of the solutions they seek.” 

dormakaba’s Customer Discovery Center incorporates an open floor plan divided into multiple zones that highlight marquee products and access control technologies and 12 markets including: 

  • Airports 
  • Colleges & Universities 
  • K-12 Education 
  • Government 
  • Healthcare 
  • Lodging 
  • Market Rate Apartments 
  • Retail & Commercial Facilities 
  • Senior Living 
  • Sports & Entertainment 
  • Student Housing 
  • Vacation Rentals

Interactive displays and multimedia content show visitors the spaces where access control technology is utilized, which helps architects, designers, building owners, property/facility mangers, locksmiths and security professionals experience dormakaba’s access control solutions. A customer journey wall highlights a wide variety of customer experiences with dormakaba access solutions. 

To schedule a virtual or in-person tour, contact For more information about the Customer Discovery Center, visit