Motorola Solutions, in partnership with a team of independent researchers led by Dr. Chris Brauer at Goldsmiths, University of London, has conducted a research study that discovers how the pandemic has changed expectations for safety, technology adoption and innovation.

Based on interviews with 12,000 people and 50 public safety agencies, commercial organizations and experts across 10 markets (Australia, Germany, Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom and the United States), the “Consensus for Change” report reveals how the global pandemic has accelerated a new safety movement.

The conditions of the global health crisis made two things clear: Safety is now seen as a collective responsibility across public safety agencies, industry and society; Secondly, that technology can play a far greater role in keeping us safe.

The Consensus for Change citizen survey finds that:

  • 75 percent say that they are willing to trust organizations that hold their information so long as they use it appropriately.
  • 70 percent say emergency services should be able to predict risk, a task that can be supported by advanced technologies.
  • 88 percent of citizens globally want to see public safety transformed through the use of advanced technology.

The research also discovers how the pandemic sparked innovation for public safety agencies and businesses, especially in the areas of cloud adoption, video usage and interoperability between disparate organizations and systems, while reconfirming the need for reliable and resilient communications.

Additionally, the global study reveals that trust and transparency between citizens and safety providers has become critical to ensure the success of technology acceptance and adoption.

“Technology has kept us connected, entertained and productive throughout the pandemic,” said Mahesh Saptharishi, senior vice president and chief technology officer at Motorola Solutions. “We have also observed the important way it has supported our public safety agencies and commercial industries in delivering their services while keeping us safe.” 

Contact Motorola Solutions to access the report.