It doesn’t take a crystal ball to see that the top three issues that will continue to impact 2026 will likely be these three things: talent acquisition/retention, the economy and technology advancements, particularly AI.
SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.
SDM spoke with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson of ADT, who shared what aspects of monitoring keep her in the industry, how she shows her commitment to and appreciation for her team, and what she does to stay ahead of industry trends.
When a massive 9-1-1 outage struck Louisiana, Mississippi and Alabama on September 25, 2025 — caused by a third-party fiber cut on the AT&T/Verizon backbone — Alarm Monitoring Services maintained operations thanks to its backup communication systems.
This collaboration integrates Verifyfaces’ facial recognition with Actuate’s detection analytics, with the goal of delivering a robust solution that reduces false alarms and improves detection accuracy for professional video monitoring centers and integrated security ecosystems.
AVS Level 0 identifies alarm events verified as not requiring a call for service to an emergency communications center. “Get to Zero” translates into disciplined reporting, clear SOPs, practical training, rigorous verification, and collaboration with alarm dealers and public-safety partners.
The new feature integrates intercom support and SIP-based audio into a unified platform, designed to accelerate incident response and enhance situational awareness.
i-PRO deployed its AI-powered camera technology at a UK aerospace manufacturing facility. The project, delivered in partnership with long-time integrator Richards CCTV, modernized the site’s aging security infrastructure.
From 360° situational awareness to long-range precision to discreet monitoring, Rhombus’ new cameras deliver complete security coverage for any environment.
Available throughout New York and Northwestern Pennsylvania, this service combines intelligent video analytics with 24/7 live human intervention to proactively stop intrusions before they happen.