Monitoring

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Security dealers still may be experiencing losses or plateaus in areas hit hard by the economic recession such as new construction markets, but savvy dealers are seeing increases in other markets, such as video monitoring and verification, mobile applications and services, and personal emergency response systems (PERS). In many cases, successful sales and recurring monthly revenue (RMR) growth is coming from the existing customer base.

Identifying standout performers in the great big pool of talent that is found in the security monitoring industry is no easy task. The unique nature and requirements of a successful central station almost dictate that every operator, support person and manager must go above and beyond the call of duty to ensure the safety of people who suffer alarms, while remaining very conscious of the need to conserve both central station and law enforcement resources during non-actual alarms.

Quick Response Alarm Monitoring Center, Cleveland, Ohio, will open a new Operations Center in the fall of 2012.

 As wildfires blazed in Colorado, DICE Corp. developed a task force to provide central station disaster recovery where needed. 

Monitronics International was presented with two Bronze Stevie® Awards in Marketing Campaign of the Year - Business Services category in the 10th Annual American Business Awards.

Video monitoring represents a major growth center for central stations, the vast majority of which are currently offering the service in one form or another. As adoption and service offerings continue to grow, monitoring companies are going to have questions. Central stations that currently offer monitored/hosted video services share what has been successful for them in the areas of selecting and training operators, managing bandwidth and storage, and setting pricing, which should be helpful for navigating the waters of video monitoring.

Hendrick Medical Center is one of the largest hospitals in the West Texas area serving referrals from 16 smaller hospitals in the surrounding counties. Known for its sophisticated trauma center and high level of care, the flagship 500-bed acute care center is undergoing a multi-million dollar expansion.

Rapid Response Monitoring, Syracuse, N.Y., is in the beginning stages of opening a new central station in the Western United States.

Tri-Ed / Northern Video Distribution welcomed S2 Security Corp., a provider of IP-based integrated physical security systems, as a new vendor partner. S2’s Pronto access control line is now available at all Tri-Ed / Northern Video U.S. locations, as well as via online ordering.