A new partnership between United Central Control (UCC), a wholesale central station, and CheckVideo, a provider of cloud-based intelligent video surveillance and alarm verification solutions, allows UCC to offer a robust menu of monitored video services to UCC customer accounts through more than 500 dealers nationwide.
For the second consecutive year, Monitronics International Inc. was the recipient of the Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.
The 2013 CSAA Central Station Excellence Awards were presented last week at ESX at the Excellence Awards Breakfast. Every year, the awards recognize outstanding central stations and individuals that raise the bar for dedication, innovation and best practices in monitoring. The awards are co-sponsored by the Central Station Alarm Association and SDM.
Vector Security was selected, for a second time, as the recipient of the prestigious Police Dispatch Quality (PDQ) Award. The award recognizes outstanding leadership and innovation in helping reduce unnecessary calls for service to public safety agencies. It was presented during ESX on June 18 in Nashville.
Bosch Security Systems Inc., Fairport, N.Y., created a new inside sales team to better service its customers with a more proactive and focused approach.
SecuraTrac, Hermosa Beach, Calif., a provider of mobile health and safety solutions, announced an agreement with MAS, Costa Mesa, Calif., provider of MASterMind, a security automation software platform.
As president of Georgia Electronic Life Safety and Systems Association (GELSSA), John D. Loud was pleased to hear that House Bill 59 (HB 59) passed. House Bill 59, with 157 House votes and 32 Senate votes, will be effective July 1, 2013.
The Partnership for Priority Video Alarm Response (PPVAR) announced that the Sonitrol National Dealers Association (SNDA) voted to become a member of the PPVAR. The SNDA is composed of 45 independent Sonitrol franchise holders with locations across the United States and Canada.
Standards are not common in video monitoring, so central stations often develop their own internal guidelines. SDM investigates those video monitoring best practices.
Video monitoring is becoming increasingly popular — but standards have not kept pace. Central stations have had to rely on themselves to determine the best way to handle dispatches, voice-down capability, operator training and other key elements of video monitoring.
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