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Home » Topics » Columns

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Service Is the New Sales: How Post-Install Support Became Our Competitive Advantage

Image of Scott Superfine
Scott Superfine
August 6, 2025

How one integrator realized the importance of service in customer relations.


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Security Law

Are Fire-Service Charges Taxes or Fees?

Lessing E. Gold
August 4, 2025

In a recent case in Michigan, the plaintiff brought an action against the city of Detroit, where the validity of the claims depended upon whether the fire-service charges at issue were taxes or fees.  


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Peter Giacalone

Fact-Based Filtering of Notifications & Events Leads to Better Outcomes

Peter Giacalone
Peter P. Giacalone
July 25, 2025

Fact Based Filtering of Notifications and Events Leads to Better Outcomes.


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sia waypoints.png

3 Key Skills of Highly Effective Security Project Managers

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Elli Reges
July 24, 2025

In this article, Tracy Larson and Chris Wilson, longtime SIA Security Project Management trainers, share their insights on three of the key skills that define successful SPMs.


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Image of Bob Finney.

Bridging the Gap: How AVS-01 Addresses Longstanding Tensions Between Alarm Monitoring Companies & Public Safety Agencies

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Bob Finney
July 17, 2025

The introduction of the AVS-01 standard offers a promising solution to many of monitoring’s longstanding challenges.


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Marketing Madmen

LinkedIn Conversions: Stop Collecting Connections, Start Closing Business

David Morgan
David Morgan
Alex Chavez
July 17, 2025

Let’s be honest: most in the industry are sleepwalking through LinkedIn.


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Image of Julie Webber.

Seeing More, Doing More: How AI Is Changing Monitoring Center Operations

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Julie Webber
July 10, 2025

In an industry where seconds and certainty matter, video analytics are no longer just a nice-to-have — they’re essential.


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Integration-Spotlight.png

Hire for Tomorrow, Not Just Today

Katrina Gaer
Katrina Gaer
July 10, 2025

In a fast-growing industry like security technology and integration, hiring decisions can’t be made solely based on current needs. 


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Live monitoring experts
Monitoring Use Cases

Video Monitoring Prevents Crime in the Suburbs & at Red Cross Facility

Whether a suburb in San Marino or a commercial facility in Eastern New York, remote monitoring services can proactively prevent crime — and here are specific stories of how it’s been done.
Image of Christopher Crumley.
Christopher Crumley
July 10, 2025

Whether a suburb in San Marino or a commercial facility in Eastern New York, remote monitoring services can proactively prevent crime — and here are specific stories of how it’s been done.


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editors angle
SDM TOP SYSTEMS INTEGRATORS REPORT

Through Lines

Karyn Hodgson
July 3, 2025

It remains to be seen where AI will take both the security industry and the world at large, but there is no doubt … that it will play a major role.


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