Don’t let the three wise monkeys fool you. Hearing, seeing and announcing danger is proving very useful to the industry. SDM looks at products that are helping detect and verify alarms using audio/visual technologies.
Monitronics was awarded the 2013 Annual Police Dispatch Quality (PDQ) Award from the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) at the Electronic Security Expo’s 2014 Icebreaker Luncheon held on June 24, 2014 at The Music City Center in Nashville, Tennessee.
Security, law enforcement, and insurance stakeholders discuss why video verification is critical to the industry’s future — and how it can bring all the different groups together.
November 14, 2013
Any form of verification of an alarm is good. When it is possible to determine accurately if an alarm is a real intrusion or event, as opposed to a false alarm, the effectiveness of a security system skyrockets, arrests occur, property is protected and the alarm industry’s relationships with law enforcement and insurance are strengthened.
According to the Security Industry Alarm Coalition, the latest statistics from Phoenix, show the city has one of the nation’s best and most effective alarm management programs. In 2011, 84.92 percent of Phoenix alarm users did not have any false alarms and the program recovered more than $2.8 million in costs to city, SIAC stated.
The Lindsay Automotive Group has served the Washington, D.C. metro area since 1949. Three generations of Lindsays have been involved in the daily operations of the dealership family that now includes Lindsay Cadillac and Lindsay Lexus of Alexandria, Va.; Lindsay Ford of Wheaton, Md.; Lindsay Chevrolet, Saturn Service Center, and Isuzu Commercial Trucks of Woodbridge, Va.; Lindsay Volkswagen of Dulles in Sterling, Va.; and Lindsay Collision Center in Springfield, Va.
Verification technologies, such as audio and video, lend sound and sight to traditional alarm systems and offer a way for security dealers to develop positive relationships with law enforcement and customers.
It is no secret that 75 to 80 percent of all alarms are caused by user error, according to the Security Industry Alarm Coalition (SIAC) and, therefore, alarm verification procedures and technologies can greatly reduce the number of false dispatches. Many national and regional companies already have implemented Enhanced Call Verification (ECV) or two-call verification as a necessity due to verified response or non-response ordinances in the cities or areas they serve, and a growing number are implementing verification technologies such as video and audio to add a deeper level of verification.
Reducing unnecessary alarm dispatches requires teamwork from everyone in the security industry. To assist in awarding companies with these high standards, the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) welcomed the Installation Quality (IQ) Certification Program as a new sponsor of the Police Dispatch Quality (PDQ) award.