“If FedEx knows where your package is, we should be able to tell you where your technician is,” said Jamie Haenggi, chief marketing and customer experience officer at Protection 1. With that line of thinking, Protection 1, Romeoville, Ill., ranked the second largest electronic security company in the United States in the SDM 100, announced the nationwide launch of Tech Tracker(sm), a service that notifies customers when a service technician is on the way, to growing customer accolades.