Monitoring Firm Adjusts to Changes in Signaling
American Response Center (ARC), Euclid, Ohio, has installed several manufacturersâ€™ computer systems, software, receiver line cards, receivers and network interfaces throughout 2005, in an effort to provide reliable Internet monitoring services to its customers. The company has been working with AlarmNet, NetworX, Bosch and Guardian Mobile Monitoring Systems, to name a few that offer Internet monitoring products, in response to problems ARC has seen with systems transmitting alarm signals over the Internet.
â€œWe had a dealer meeting this year and last year and the biggest thrust was problems coming up with VoIP [Voice over Internet Protocol],â€ said Jim Osborne, president of the third-party monitoring company.
ARC continues to offer its customers options from several manufacturers to ensure that alarm signals transmit successfully. In the future, Osborne said, â€œA substantial amount of traffic will be via the Internet. A lot of customers donâ€™t have computers and arenâ€™t looking at the Internetâ€¦but there are a lot that are going to. You have to adjust as you go along.â€