This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
This Website Uses Cookies
By closing this message or continuing to use our site, you agree to our cookie policy. Learn More
This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
SDMmag logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
SDMmag logo
  • Home
  • Magazine
    • Current Issue
    • Digital Editions
    • Archives
    • Monitoring Today
    • Professional Security Canada
  • Products
  • Newswire
  • Exclusives
    • SDM 100 Report
    • Top Systems Integrators Report
    • Annual Industry Forecast
    • State of the Market Series
    • Dealer of the Year
    • Systems Integrator of the Year
    • TMA Monitoring Center Excellence Awards
    • Blog
    • PSA Leadership Institute
  • Topics
    • Trends & Industry Issues
    • Video Solutions
    • Access Control & Identification
    • Smart Home
    • More SDM Topics
  • Columns
    • Editor's Angle
    • 5-Minute Tech Quiz
    • Security & the Law
    • Security Networkings
    • Digital Shuffle
    • Technology @ Work
    • Insider News & Business
    • Today's Systems Integrator
    • Marketing Madmen
    • Sales Stars
    • Smart Insights
  • Events
    • Industry Calendar
    • SDM 100 Gala @ ESX
    • Webinars
  • More
    • Videos
    • Podcasts
    • ISC West 2019
    • Photo Galleries
    • Newsletters
    • Classified Ads
    • SDM Store
    • White Papers
    • Sponsor Insights
    • More Resources
  • Directories
    • Buyers Guide
    • Take a Tour
    • Guide to Distributors
    • Guide to Central Stations & Monitoring
  • Contact
  • Advertise
Home » Diebold Wins Central Station of the Year in CSAA Excellence Awards
MonitoringTrends & Industry Issues

Diebold Wins Central Station of the Year in CSAA Excellence Awards

Exclusives Feature Image
June 9, 2011
Laura Stepanek
KEYWORDS central stations / IP-based technology
Reprints
No Comments
Diebold employee with award

Diebold Inc. earned the coveted Central Station of the Year Award in CSAA’s Excellence Awards competition, it was announced yesterday during the awards presentation held at ESX in Charlotte, N.C. Diebold operates monitoring centers located in Uniontown, Ohio and Honolulu, Hawaii.

One of the most notable projects Diebold accomplished in 2010 was the conversion of one of its largest retail customers from dial-up alarm panel connections to IP-based technology. The project involved installing new alarm panels at more than 7,000 locations within a seven-month time period. The central station tested and verified installations at more than 1,000 locations per month, meeting the project deadline successfully. During the same time period, the central station also brought on a new retail account with more than 600 locations.

“There are not many central stations that can handle this kind of volume, and continue to earn recognition for the superior quality of its operations,” said Laura Stepanek, Editor of SDM, which co-sponsors the CSAA Excellence Awards.

Diebold’s Monitoring Centers are CSAA Five Diamond certified. They also hold multiple UL certifications, including a CRZM listing that certifies it to deliver alarm monitoring services for the U.S. government, as well as CRZM and CRZH listings that enable the central station to provide, install, maintain and monitor alarm systems at U.S. government UL 2050 certificated sites.

The central stations employ seven supervisors and nearly 50 operators.

Earning an honorable mention as Central Station of the Year was Acadian Monitoring Services, Lafayette, La., which also is CSAA Five Diamond certified and UL 2050 certified.

Acadian recently created a four-way live redundancy between its four central stations. The redundancy actually shares data between all four stations for all accounts, signals and history. With all four stations being on the same automation platform, Acadian’s dealers have access to more services, a unified platform with four-way redundancies to ensure the integrity of the national account base from ISP and telecom outages, and weather-related incidences such as hurricanes and winter storms.

The CSAA also presented Excellence Awards in the following categories to:

Central Station Support Person of the Year – Brian Nussbaum, central monitoring technician III, State Farm Insurance

Honorable Mention – Angie Montgomery, data entry supervisor, ADS Security

Central Station Operator of the Year – Melanie Warych, central station supervisor, Vector Security’s Western Monitoring Center

Honorable Mention – Rodney Freeman, senior emergency dispatch operator, Monitronics

Central Station Manager of the Year – Amy Jo Feliciano, central station operations manager, Engineered Protection Systems

Honorable Mention – Christine Mudrak, central station manager, ADS Security

All of the CSAA Excellence Awards winners will be profiled in SDM’s August 2011 issue.

Subscribe to SDM Magazine

Recent Articles by Laura Stepanek

Messages from 14th ACCC: Openness & Partnerships

Strive to Be Easier

Interlogix to Shut Down in U.S. & Canada; Dealers Express Disappointment

Preferred Brands Among the Top Systems Integrators

How to Get Smart About Business Intelligence

Laura-stepanek-200

As Editor of SDM, Laura Stepanek is responsible for the overall editorial direction of the magazine, its supplements, e-newsletters and website. She works with the SDM editorial staff to develop content that helps security dealers and systems integrators operate successful businesses. Laura represents SDM at trade shows and conferences, often presenting the results of exclusive research studies such as the SDM Industry Forecast. She writes and edits a variety of articles, and manages the annual SDM 100 and Top Systems Integrators reports. Laura joined SDM in 1984. She holds a bachelor’s degree in English from Barat College of DePaul University. Contact Laura with article ideas.

Related Articles

Rapid Response Monitoring Wins CSAA Central Station of the Year Award

CSAA Excellence Awards: 2015 Central Station of the Year Is Guardian Protection Services

CSAA Names Central Station of the Year & Excellence Awards Winners

Rapid Response Monitoring Wins CSAA Central Station of the Year Award, Makes Alliance

Related Events

How to Make Your Central Station More Cyber Secure

Related Directories

Metrodial UL Central Station

You must login or register in order to post a comment.

Report Abusive Comment

Subscribe For Free!
  • Print & Digital Edition Subscriptions
  • SDM eNewsletter & Other eNews Alerts
  • Online Registration
  • Subscription Customer Service

More Videos

Sponsored Content What Is Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the SDM audience. All Sponsored Content is supplied by the advertising company. Interested in participating in our Sponsored Content section? Contact your local rep.

Close
Featureimage_900x550__ovl0jlkbbj__
Sponsored By
Schneider Electric

New Digital Load Management System Drives Productivity and Enables New Business Models

Motor starter selection and configuration has always been a labor-intensive task. To address this challenge, machine builders and system integrators must adopt new technologies that simplify motor starter selection, installation, configuration and maintenance.

Popular Stories

Dealer of the Year(2019)

SDM 2019 Dealer of the Year: CPI Security of Charlotte, NC

Shiver Security

Shiver Security Expands With the Acquisition of Four Companies

GettyImages-1087183206

Whatever Happened to the Prediction of a Mass Extinction of Security Dealers?

STANLEY

STANLEY Security Partners With Indianapolis Colts to Honor Local ‘Security Champion’

Aiphone

Go Above & Beyond for Effective Emergency Communication/Notification

SDM 2019 Top Systems Integrators Report

Events

January 1, 2030

Webinar Sponsorship Information

For webinar sponsorship information, visit www.bnpevents.com/webinars or email webinars@bnpmedia.com.

View All Submit An Event

Poll

Hiring Women in Security

Has your company made any efforts in the past year to specifically hire and/or promote women in managerial/executive positions? (Please select the best answer.)
View Results Poll Archive

Products

Contemporary Security Management, 4th Edition

Contemporary Security Management, 4th Edition

 Contemporary Security Management, 3rd Edition teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. 

See More Products

SDM Magazine

_FC_SDM1219 cover 144x192

2019 December

Check out SDM Magazine’s December 2019 issue, featuring "CPI’s Key to Success Is Controlling ‘the Experience’ in-House", "Monitoring Services: The Cutting Edge", and much more.

Check back throughout the month for new content!

View More Create Account
  • Resources
    • List Rental
    • Online Exclusives
    • Industry Innovations
    • Partners
    • Privacy Policy
    • Survey And Sample
  • Want More
    • Subscribe
    • Connect

Copyright ©2019. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing