Monitronics Receives 2013 Consumers’ Choice Award®
For the second consecutive year, Monitronics International Inc. was the recipient of the Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.
Based in Dallas, Monitronics’ Customer Care center provides technical and billing support and equipment operating assistance. Its Alarm Response Center provides round-the-clock monitoring with Five Diamond Certification from the Central Alarm Association (CSAA).
Through a comprehensive and objective survey of consumers conducted by Survey Sampling International®, Monitronics is recognized in the categories of Home Alarm Security Systems and Business Security Alarm Systems.
“This is once again a great honor for Monitronics to be recognized by our valued customers,” said Rob Washington, Monitronics’ vice president of customer care. “We have an obligation to protect nearly one million customers 24 hours a day with best-in-class monitoring and excellent customer service. Our goal is to earn this award each year by continuing to earn their trust.”
Ranked fifth in the 2013 SDM 100 (not reflecting a large acquisition to close in late August), Monitronics offers monitored home and business security system services to more than 900,000 residential and commercial accounts through its network of independent authorized dealers in the United States, Canada and Puerto Rico.
For more than 25 years, the Consumers’ Choice Award® recognizes “Best in Class Businesses” for the quality of their service, value, professionalism and integrity. In addition to the objective survey conducted by Survey Sampling International® a national regulatory law firm reviews the ethical standing of top voted businesses before they are recognized as Consumers’ Choice Award® recipients.